Effective Date: January 1, 2025
These Terms of Service ("Terms") govern your use of the Calendefy scheduling platform and related services operated by Cacele Digital, LLC, a company incorporated in the United States and located in St. Augustine, Florida.
1. Acceptance of Terms
By accessing or using Calendefy, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the service. These Terms constitute a legally binding agreement between you and Cacele Digital, LLC.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
2. Description of Service
Calendefy provides online scheduling and business management tools that allow businesses to:
- Manage appointments and bookings with configurable confirmation and reminder workflows when delivery providers are enabled
- Handle client communications through configured messaging workflows
- Prepare payments and invoicing with secure payment gateways
- Generate detailed reports and analytics for business insights
- Customize booking pages, workflows, and business branding
- Manage staff schedules and availability
- Integrate with third-party calendar applications when provider credentials are configured
- Access mobile applications for on-the-go management
Calendefy reserves the right to modify, suspend, or discontinue any aspect of the service with or without notice.
3. User Accounts and Registration
To access certain features of Calendefy, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the confidentiality of your account credentials
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use or security breach
- Be at least 18 years old or have parental consent
You may not create multiple accounts, use false information, or transfer your account to others without our written consent.
4. Subscription Plans and Payment Terms
Calendefy offers various subscription plans with different features and pricing tiers:
4.1 Billing and Payments
- Subscriptions are billed in advance on a monthly or annual basis
- All fees are non-refundable except as required by law
- Payment is due immediately upon subscription activation
- Late payments may result in service suspension or termination
- We accept major credit cards and other payment methods as available
4.2 Automatic Renewal
- Subscriptions automatically renew for the same period unless cancelled
- You will be charged at the current subscription rate
- You may cancel your subscription at any time through your account settings
- Cancellation takes effect at the end of the current billing period
4.3 Price Changes
We reserve the right to modify subscription fees with 30 days advance notice. Continued use after the effective date constitutes acceptance of the new pricing.
4.4 Free Trial
Free trial periods, if offered, are limited to one per customer and subject to additional terms and conditions.
5. Acceptable Use Policy
You agree to use Calendefy responsibly and in compliance with all applicable laws. You may not:
- Use the service for illegal, fraudulent, or unauthorized purposes
- Violate any local, state, national, or international laws or regulations
- Transmit viruses, malware, or other malicious code
- Attempt to gain unauthorized access to our systems or user accounts
- Interfere with or disrupt the service or servers
- Use automated systems to access the service without authorization
- Send spam, unsolicited communications, or engage in phishing
- Impersonate others or provide false identity information
- Reverse engineer, decompile, or attempt to extract source code
- Remove or alter copyright notices or proprietary markings
Violation of this policy may result in immediate account suspension or termination and legal action.
6. Data and Privacy
Your privacy is important to us. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.
You retain ownership of your data and content uploaded to Calendefy. You grant us a limited license to use, store, and process your data solely to provide our services.
You are responsible for maintaining appropriate backups of your data. While we implement security measures, we cannot guarantee absolute data security.
7. Intellectual Property Rights
Calendefy and its original content, features, and functionality are owned by Cacele Digital, LLC and protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract the source code.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use Calendefy for your business purposes.
8. Third-Party Integrations
Calendefy may integrate with third-party services (such as payment processors, calendar applications, or communication tools). These integrations are governed by the respective third-party terms of service.
We are not responsible for the availability, functionality, or security of third-party services. Use of third-party integrations is at your own risk.
9. Service Availability and Support
While we strive for high availability, we do not guarantee uninterrupted service. Scheduled maintenance, updates, or unforeseen technical issues may cause temporary service disruptions.
Customer support is provided according to your subscription plan. Response times and support channels vary by plan level.
10. Account Termination
Termination by You: You may terminate your account at any time through your account settings or by contacting our support team. Termination does not entitle you to a refund of prepaid fees.
Termination by Us: We may terminate or suspend your account immediately, without prior notice, if you:
- Violate these Terms or our Acceptable Use Policy
- Fail to pay subscription fees when due
- Engage in conduct harmful to other users or our business
- Use the service in a manner that exposes us to legal liability
Upon termination, your right to use the service ceases immediately, and we may delete your account and data.
11. Disclaimers and Limitation of Liability
Service Disclaimer: Calendefy is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability: In no event shall Cacele Digital, LLC, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:
- Loss of profits, revenue, or business opportunities
- Loss or corruption of data
- Business interruption or downtime
- Cost of substitute services
- Any other intangible losses
Our total liability for any claim arising from or related to these Terms or the service shall not exceed the amount paid by you for the service in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless Cacele Digital, LLC and its affiliates from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the service, violation of these Terms, or infringement of any third-party rights.
13. Dispute Resolution
Governing Law: These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.
Jurisdiction: Any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in St. Johns County, Florida.
Arbitration: For disputes under $10,000, you agree to resolve disputes through binding arbitration rather than in court, except where prohibited by law.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated through:
- Email notification to your registered address
- Prominent notice on our website and service
- In-app notifications
Your continued use of the service after the effective date of any changes constitutes acceptance of the revised Terms.
Contact Information
If you have questions about these Terms, please contact us at:
These Terms of Service may be updated from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the effective date.